The Albuquerque Carpet Showroom That Comes to Your Door
The Carpet Showroom That Comes to Your Door
| By Crystal-Starr Caward© August 2010Don Lovato sells flooring. His office is about 40 square feet, seats six and has wheels. His showroom is your living room. Don has owned and operated Carpet Source, a mobile carpet company that services all of central New Mexico, and been in the business for 19 years. |
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| Unhappy with the limited quality of service he could provide a customer in a large showroom, he decided to bring the showroom to the customer. He found that too many customers were overwhelmed by the selection and the process of finding a carpet that would look best in their home — away from home. What better way to select a carpet that will compliment your home than from the comfort of your home?
Ultimately, Don’s “At-Your-Door-Floor-Store” saves the customer money, time and hassle. Showrooms can be daunting with rows and layers of carpet samples, all of which are artificially lighted. |
 Don Lovato, owner and operater of CarpetSourceUSA, is convinced he provide superior customer service and pricing by bringing his showroom to his customer’s door. |
| Customers can get frustrated when they wrestle a sample from the store only to find that the color they thought was perfect doesn’t look the same at home. Customers have a lot to consider when purchasing carpet, such as lighting and texture, durability and, of course, price.
Without the overhead of a showroom, Carpet Source is able to eliminate the middle man and offer its customers the best prices — often lower than big-box retailers. So what about quality installation and customer service? Carpet Source isn’t about to sacrifice that! Don is adamant that Carpet Source use only high-level professional installers. “I cherry-picked only top-notch, experienced installers and they’ve been with me for more than 10 years,” says Don. “When I inspect an installation, I am even more scrutinizing than the customer.” He can assure his customers that Carpet Source can address their every need and backs it up with a consistent AAA rating with the Better Business Bureau. He also “puts his money where his mouth is” with a lifetime warranty on installation and labor — in addition to the same manufacturer warranty on the flooring itself as a customer would receive in stores. Don recognizes that some customers initially struggle with the idea of a “mobile carpet salesman” and question how he can be counted on for all of their needs. “I maintain a low-rent warehouse to receive and prepare the customer’s flooring and a small office to process operations. I’ve always been here for my customers and always will be. I just want to give them the best purchasing experience possible, and I do that by bringing the experience to their doorstep and keeping my costs down.” Don estimates that more than 95 percent of his customer base is due to referrals. He strives to make honesty and integrity cornerstones of his business. Linda Vath summed up Carpet Source with her testimony: “I am recommending you and Carpet Source to everyone I know that is considering new carpet or flooring. Your service was exceptional and the savings were great. I saved over a thousand dollars! And, being able to look at the carpet and flooring samples in my home made a huge difference in making decisions. The installers were the greatest! Very prompt, courteous, friendly and professional. What a great job they did! With service and quality like yours there is no other choice for carpet and flooring dealers that makes sense. Thanks again!” From the time Don first visits a customer in their home, their satisfaction and experience is his concern. His knowledge about the products he offers and advice on choosing the best product and his expertise in measuring the home ensures the customer an experience in buying carpet that they have not likely received before and won’t likely find anywhere else. Of course, carpet isn’t the only thing he has to offer! Your tile, hardwood and laminate shopping experiences will never be the same again either! Don knows floors and he knows how to meet a customer’s needs better than most flooring specialists. He comes from a family of flooring experts and has worked in his family-owned stores in both Grants and Santa Fe. If you need to replace your flooring, save yourself some time, hassle and best of all — money. Call Don at 505-856-6268 and shop for your new floor from the comfort of your home. Visit www.carpetsourceusa.com for more information and more amazing testimonials from customers who will tell you it just doesn’t make sense to go anywhere else! |
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